Frequently asked questions

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General & Booking Questions

We handle documents, personal parcels, commercial goods, e-commerce products and heavy freight. Restricted or dangerous items — such as explosives, illegal drugs and flammables — are not accepted.

Standard deliveries occur between 9:00 AM and 7:00 PM on working days, excluding national holidays.

Tracking & Status

Enter your Airway Bill (AWB) or Tracking ID in the tracking search bar on our homepage or tracking page to get real-time status updates.

Our rider leaves an intimation note and makes a second delivery attempt on the next working day.

Franchise & Corporate Accounts

Franchise investments range from ₹1.0 Lakh to ₹3.0 Lakh, depending on location type and operational scale. See our franchise page for details.

Yes — we provide automated COD remittance for registered business account holders.